DESCRIPTION

Position: Claims Coordinator 

Locations: Niagara Falls, ON or Hamilton, ON 

Employment Type: Full-Time, Permanent

Salary: $50,000 – $65,000 per year (based on experience)

Job Overview
We are seeking a detail-oriented and proactive Claims Coordinator to join our team. In this role, you will be responsible for managing and coordinating claims processes, ensuring efficient handling of claims from initiation to resolution. The ideal candidate will possess strong analytical skills and a solid understanding of insurance practices, including underwriting, risk management, and fraud prevention. You will work closely with clients, insurance adjusters, and medical professionals to facilitate smooth claims processing.

Qualifications

• 3+ years of experience in claims processing, insurance administration, or a related field.
• Strong attention to detail, organization, and multitasking skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent communication and time management abilities.
• Post-secondary education in business or a related field is an asset.
• Administrative role — no adjuster license required.

Key Responsibilities

• Accurately review, process, and track claims within set timelines.
• Coordinate with clients, vendors, and internal teams to gather documentation and resolve issues.
• Maintain claim records and prepare regular status updates.
• Follow up on pending claims and support timely resolution.
• Provide administrative and customer service support to ensure a positive client experience.