DESCRIPTION

Customer Service Manager

Location: Mississauga, ON (On-site)

Shift: Day Shift

Salary: $65,000–$85,000 + Fully Paid Benefits

Type: Full-Time / Permanent

For candidates who are newer to management but show strong potential, the company is open to hiring in a trainee capacity, starting at $60K–$65K. With training and strong performance, compensation can increase to $70K–$75K within 3–6 months, with further growth over time.  This is a great opportunity for someone looking to develop into a long-term leadership role.

Qualifications:

• Proficiency in Microsoft Suite and Sage ERP systems.
  Strong collaboration and leadership skills.
• Excellent verbal and written communication skills.

Overview:

• Train, coach, and counsel customer service staff; communicate job expectations; plan, monitor, and review job contributions; enforce policies and procedures.
• Implement customer service standards, resolve issues, complete audits, and identify trends for continuous improvement.
• Evaluate and redesign processes, establish service metrics, and implement changes based on analysis.
• Engage in ongoing education, maintain networks, participate in professional organizations, and report departmental performance to senior management

We thank all applicants for their interest. However, only those selected for further consideration will be contacted. All qualified applicants will receive fair consideration, and applications may be retained for future opportunities. We welcome individuals of all backgrounds, experiences, and identities, including women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. Accommodations are available upon request in accordance with our accessibility policy.