DESCRIPTION
Position: Home Warranty Representative
Location: Canada, , London
Salary: $75,000 / Annual
Status: Full Time, Permanent, Remote
Category: Office and Administration
Position: Home Warranty Representative
Salary: $75,000
Location: London, ON (Remote + Frequent car travel is required to assigned work locations within London and surrounding areas)
Duration: Fulltime, Permanent
Overview:
· 3-5 years in construction, preferably in freehold residential methods; diploma in building science or related field.
· Training in dispute resolution and skills in managing complaints and facilitating resolutions.
· Strong communication, negotiation, problem-solving, and knowledge of the Ontario Building Code.
· Ability to travel as needed to visit home sites. Valid driver’s license required.
Responsibilities:
· Collaborate with stakeholders to resolve warranty claims, following established procedures and policies.
· Identify warranty issues using relevant technical standards and suggest resolutions based on the merits of each claim.
· Facilitate impartial negotiations and provide technical and warranty advice to vendors, builders, and homeowners.
· Conduct inspections, issue rulings, manage contractor services, and represent the organization at tribunals and public events